Response Time Tracking
Never keep your customers waiting on WhatsApp
Speed up your customer support cycle. Automatically track how long customers are waiting for a reply, trigger warnings before responses become overdue, and notify staff immediately.
SLA MONITOR
Track pending replies and alert assigned staff
In service business, response time is everything. Whatsup2u tracks conversation response times and flags overdue chats on the dashboard, making it easy for staff to prioritize and attend to waiting customers.
- Set custom response targets (e.g., reply within 15 minutes)
- Visual warning timers on pending conversations
- Color-coded urgency indicators for staff priority
- Auto-alert notifications for overdue conversations
- Improve customer satisfaction and retention rates
Response SLA Dashboard
Target: < 15 minsT
Tan Aik Siong
PIC: Jason Lee
Overdue (Waiting 42m)
I need to confirm if my booking at 3 PM today is secured. Please let me know.
N
Nurul Huda
PIC: Sarah Lim
Pending Reply (Waiting 8m)
Hi, do you offer any corporate hair package for 5 pax?
R
Rajesh Kumar
PIC: Chloe Ng
On Time (Responded)
Thank you for the slot! See you tomorrow.
Ready to manage WhatsApp conversations more professionally?
Start your 7-day free trial or talk to our team to see how Whatsup2u fits your business.