Build guided WhatsApp chatbot flows
Create simple chatbot journeys to answer common enquiries, collect customer details, guide booking-related actions, and pass conversations to your team when human support is needed.
Guide customers from enquiry to next action
Create preset chatbot flows to handle common enquiries, collect basic customer details, guide customers to booking-related actions, and hand over conversations to your team when staff support is needed.
- Create guided chat paths using a visual no-code builder
- Reply to common enquiries with simple automated messages
- Collect basic enquiry details such as service interest, preferred date, or customer needs
- Seamless handoff of complex inquiries to live support agents in the shared inbox
- Configure conditional branching based on customer choices or booking requests
When contact sends any incoming text message
Bot Reply Message:
Launch booking helper and request date/time.
Route ticket to Team Inbox and notify staff.
Prepare safer WhatsApp automation with approved templates
Use approved WhatsApp message templates for booking confirmations, appointment reminders, follow-ups, and customer updates. Template-based workflows help businesses communicate consistently while following WhatsApp Business requirements.
- Booking confirmations and appointment reminders
- Follow-ups and customer updates
- Approved WhatsApp Business templates
- Smart placeholders for personalization
Hi {{name}}, your {{service}} is confirmed for {{date}} at {{time}}. See you soon!
Reminder: your {{service}} appointment is tomorrow at {{time}}. Reply to reschedule.
Hi {{name}}, thank you for visiting! We'd love to see you again soon.
Smart placeholders like {{name}} and {{service}} can be mapped to customer and booking details before sending.
Ready to manage WhatsApp conversations more professionally?
Start your 7-day free trial or talk to our team to see how Whatsup2u fits your business.